News Story | Issued on: May 25, 2018


LONDON, Friday 25th May - At the Global Department Store Summit held this week in London (GDSS2018), the Intercontinental Group of Department Stores (IGDS) announced last night that Selfridges has been recognised as the Best Department Store in the World for an unprecedented fourth time, and will retain the honour until 2020.

Selfridges has been a leading London retail destination and a UK landmark for over a century, challenging the rules of retail from day one. This award acknowledges that Selfridges has outstanding leadership in delivering extraordinary customer experiences, driven by exceptional business acumen, combined with consistently brave creativity and an unwavering commitment to sustainability.

Anne Pitcher, Managing Director of Selfridges, commmented: “We are thrilled to have Selfridges recognised again as the best department store in the world. This award is a huge honour and perfectly timed, as we near the completion of our transformation programme, for Selfridges London. It is also a great tribute to the commitment of our teams and gives us even greater inspiration to exceed our customers’ expectations, in delivering extraordinary experiences.”

IGDS is the largest association of department stores worldwide and counts 42 members from 38 countries on five continents. Its Global Department Store Summit, held every two years, is the world’s only department store-focused discussion platform. The award ceremony marked the culmination of the summit, attended by over 380 prominent executives and stakeholders from the world over.


The business was founded by American entrepreneur Harry Gordon Selfridge in 1909 and is widely regarded as the first and best example of a modern department store. Harry Gordon Selfridge ran the store himself until he retired in 1940. After several ownerships the company was de-merged from the Sears Group in 1998 and floated on the London Stock Exchange. In 2003 the Weston family purchased Selfridges and under their ownership Selfridges has become the epitome of a global destination for fashion, luxury and extraordinary retail experiences. In June 2010 Selfridges was named Best Department Store in the World by IGDS and retained the title for an unprecedented three times consecutively. In May 2016, Selfridges won the inaugural award for the World’s Best Sustainability Campaign at the IGDS world summit for its long-term commitment campaign, Buying Better Inspiring Change which it launched earlier that year. At the IGDS World Department Store Forum in Toronto in 2017, Selfridges won the Best Department Store Campaign for its themed campaign EveryBODY dealing with the beauty and strength of the body beyond conventions. Selfridges has benefited from a sustained and substantial level of investment across all its stores under the Weston ownership, recording over £1.6bn in sales (year ending January 2017). Selfridges has four stores; in London, Birmingham and Manchester (Trafford Centre, and Exchange Square) all celebrating exciting experiences and new product destination launches. Selfridges also operates an international website that delivers within the UK and to over 130 countries, trading in eight currencies.

Selfridges today continues Harry Gordon Selfridge’s legacy - a shopping experience that promises to constantly surprise, amaze and amuse its customers. To that end, Selfridges will complete a £300 million capital expenditure programme by the end of 2018. The programme includes a transformation of the London store on Duke Street, with a new grand entrance and a new Accessories Hall, designed to become the largest destination for luxury accessories in the world. It also includes significant investment in the brand’s digital capabilities comprising the launch of the Selfridges app and the expansion of, which commenced in China.

The Weston family will celebrate the 15th anniversary of their ownership of Selfridges in 2018.